Tailor-made service and advice for each customer
Comprehensive service and personalized treatment
We guarantee an integral service in all our work processes, optimizing the quality of each intervention and maintaining a personal and direct relationship with each client. We strictly follow the quality and environmental regulations in force, and we adapt to the specific needs of each company.
We offer services in Catalan, Spanish, French, English, Italian, Portuguese and Arabic for a fluent and efficient communication anywhere in the world.
Spare parts service
Rius offers a personalized and highly specialized spare parts service, managing a volume of 3,000 orders per year, and guaranteeing immediate responses to any request.
We guarantee a direct treatment through our spare parts management center.
Our objective is to guarantee our customers the necessary technical response for the optimal maintenance of their equipment and to ensure its continuous operation.
We offer complete data and advice regarding shipping and customs regulations.
Technical specialization
We attend to any technical query through our specialized technicians, by phone, email, Skype or WhatsApp.
We offer direct and personalized attention, always assigning the most appropriate technician for each case and adapting to the customer’s preferred communication channel.
We perform the installation, commissioning and maintenance of all equipment, ensuring the necessary support for optimal operation.
For speed, we request serial number or machine type, details of the technical inquiry (including photos or videos if necessary) and contact information.
Commercial Service
We respond promptly to any commercial inquiry, either with standardized or tailor-made quotations. 30% of our production is adapted to specific requests and technical requirements of our customers.
We receive and analyze customer samples to determine the most suitable machine, optimal materials and possible hourly production rates.
We also offer advice on textile processes and raw materials.
Courses and consultations
Our international vocation is reflected in the continuous training we offer. We offer technical courses both at our facilities and at the customer’s, facilitating the start-up and operation of the machines.
We offer design courses in knitting techniques and their practical application, as well as sample development courses by our specialized technicians.
We also attend technical consultations on textile processes and raw materials related to our range of machinery.
Technological collaboration
We are committed to the analysis, assessment and collaboration in new textile applications and project automation.
We collaborate with several technology centers, such as the EURECAT Technology Center, developing new projects and solutions for the sector.
We have machinery installed in different strategic centers that offer direct support to customers to promote innovative ideas and applications.
We solve your doubts, wherever you are
We have an international service and spare parts network, as well as technical training in several languages.
We accompany our customers throughout the entire process: from consulting and start-up to after-sales support.
